As a licensed operator in Italy, we obtain and safeguard personal and transactional data under rigorous legal obligations https://it-richroyal.it/legal-and-affiliates/. This policy details exactly how long we retain different categories of information, the legal reasons behind those periods, and the security measures that shield your data at every stage. We regularly balance our duty to retain records for fraud prevention and financial audits with the privacy rights you maintain under Italian data protection law and the GDPR. Our schedules undergo regular reviews so we stay fully compliant.
Regulatory Foundation for Data Retention
Our retention approach is based on several legal obligations that govern gambling operators targeting the Italian market. Anti‑money laundering rules from the Italian Financial Intelligence Unit require us to keep transaction records, identity verification documents and suspicious activity reports for a set period after the business relationship ends. Meanwhile, tax rules imposed by the Agenzia delle Entrate demand we preserve financial records that back up taxable gaming revenue and player winnings. These obligations override any general right to erasure during the mandatory period. For operational data that isn’t covered by a fixed legal window, we use legitimate interest assessments where a valid reason exists, and we offer an opt‑out unless a compelling legal obligation stops us.
Consent‑Based Retention
Marketing preferences, newsletter sign‑ups and the behavioural analytics employed for personalised offers remain only with your explicit consent. You can retract consent anytime through your account dashboard; once you do, we cease that processing immediately and delete the connected profiles within thirty days. Data processed lawfully before withdrawal gets isolated from active systems to block further use, but it isn’t retroactively deleted. Consent records themselves are kept for six years as proof of compliance. We do not use this data for anything beyond the activity you agreed to.
Policy Updates and User Notifications
We assess this Data Retention Policy every six months and whenever a major legal change hits Italian gambling operations. Minor clarifications go up silently with a revised effective date. Material changes that modify retention periods, introduce new data categories or alter the legal basis for processing are communicated directly to you by email at least thirty days before they take effect. You’ll also notice an in‑platform banner notification when you log in during the notice period. Historical versions are stored and available on request, each with a version number and a validity date range. If an earlier version gave a shorter retention period for certain data, we stick to that promise for data collected under that version and apply new terms only going forward.
Data Types and Holding Times
We categorize all user data into distinct categories, each tied to a retention schedule that matches its purpose and legal context. That systematic approach stops us from retaining things forever. Every year our Data Protection Officer assesses these categories and modifies the timelines whenever new guidance arrives from the Garante per la protezione dei dati personali. Below you’ll see how long each data type stays in our live systems before being securely anonymized or deleted. Archived backups roll on a ninety‑day cycle because of technical restrictions.
Identity and Fiscal Records
Identity documents you upload during Know Your Customer checks, like passport scans, utility bills and tax ID numbers, remain on file for ten years after you close your account, as anti‑money laundering law stipulates. Deposit and withdrawal logs, payment method tokens and wallet balance histories are held for ten years from the date of each transaction, satisfying both AML requirements and Italian Civil Code limitation periods. We store these records in encrypted, access‑restricted vaults and tamper‑proof ledgers. Once the retention deadline passes, we strip away all personal identifiers permanently; statistical trends may still be applied but never in a way that links back to any individual.
Account Actions and Customer Support Interactions
In-depth reports of game sessions, bets placed, outcomes and session lengths are kept for five years after each gaming event, matching the statute of limitations for civil disputes. Customer service transcripts, email threads and call recordings stay for three years from your last interaction, covering the typical complaint‑handling window. After those periods, raw logs and case attachments get permanently deleted. Aggregated, anonymised datasets can be kept indefinitely for product improvement and service quality analysis. All of this data lives in case management systems with role‑based access restrictions.
Safe Gaming and Self‑Exclusion Data
Once you enable self‑exclusion, your identity data must be stored permanently in a locked‑down register to stop you from opening new accounts, a measure Italian gambling regulations explicitly permit. Other safer‑gambling markers, like expired voluntary deposit limits, are deleted two years after the limit lifts. We never use self‑exclusion register data for anything other than enforcing the exclusion. The register is completely walled off from marketing and operational systems, so it serves only its protective purpose.
Data Transfers Abroad and Retention
Our main systems sits within Italy and the larger European Economic Area. Some secondary services, like fraud detection platforms and customer relationship tools, may transfer some personal data to countries outside the EEA. In those cases, we ensure an adequacy decision exists or we establish Standard Contractual Clauses in place together with a transfer impact assessment. The retention periods we use to transferred data match those in this policy, and processors are contractually bound to remove or return data when the service ends. We maintain a public register of sub‑processors, updated within fourteen days of any change, and we choose vendors with Italian data centres. Geo‑fencing rules keep Italian user data inside European boundaries, verified through yearly audits.
Individual Rights and Retention Handling
When you file an erasure request, our system automatically reviews each data category against its retention schedule. Everything beyond its mandatory window is removed without delay. For data still under a legal retention obligation, we lock it down right away so it’s excluded from active use and kept solely for compliance storage; we notify you which specific law is relevant and the date deletion becomes possible. Access requests are responded to within thirty days and come with a breakdown of what we keep, why, and the scheduled deletion date. If you dispute accuracy, we append a note instead of changing the original record, so the audit trail is preserved. Portability requests are honoured in a structured, machine‑readable format even while data is still in its retention window.
Data Security During Retention
Retained data is secured with AES‑256 encryption at rest, TLS 1.3 protocols in transit and isolated virtual private clouds. Access demands multi‑factor authentication plus just‑in‑time privilege elevation that expires on its own. Every access event is written into an immutable audit trail. We run quarterly penetration tests through CREST‑certified firms and continuous vulnerability scans to keep our storage tight. Backups are encrypted and spread across Italian data centres, with strict controls that block accidental restoration of data past its deletion date. A dedicated lifecycle dashboard flags every dataset as it nears expiration.
Permission Management and Employee Education
Only employees whose roles demonstrably require access to retained personal data get permissions, and those permissions go through monthly recertification audits. Any access to dormant user records initiates a managerial review within one business day. Every staff member who handles personal data completes mandatory annual training on Italian data protection law and our internal retention policies, including hands‑on exercises on spotting valid erasure requests and differentiating the difference between data we must keep under a legal hold and data we can delete straight away.
Data Deletion Procedures
When a data class hits the end of its planned retention period, our self-running lifecycle mechanism kicks off a secure deletion workflow. First, the data gets virtually eliminated from production databases. Next, physical storage blocks are overwritten with random data patterns to stop forensic recovery. Finally, a cryptographically timestamped entry lands in a audit trail, giving traceable confirmation that deletion happened on time. Backup copies rotate every ninety days, so any deleted data disappears from all media within three months. When a litigation hold applies, we suspend the deletion workflow only for the affected records, note the hold reason, and continue once the hold lifts.
Affiliate Program Data Retention
Affiliate partnership data, including contact details, payment details and commission payment history, is kept for the duration of the active relationship plus ten years after the agreement terminates. That’s driven by tax duties on commission payouts, which necessitate long‑term financial archives. Partner performance data and aggregated referred‑player statistics get made anonymous after five years. We explicitly prohibit affiliates from autonomously collecting or storing personal data about referred customers; they receive only anonymous, aggregated reports. Our affiliate agreements include audit rights to verify compliance, and any infringement is reason for immediate contract termination and payout forfeiture.
Frequently Asked Questions
May I request data erasure before the retention period expires?
Absolutely, you may lodge an erasure request whenever you wish. We promptly review every data category against its mandatory retention requirement. When no legal hold exists, we remove it quickly. For anything we must keep, we restrict it to storage‑only, tell you the legal basis stopping immediate deletion and give you the expected deletion date. Additionally, you can see all your data categories along with their planned deletion dates via your account dashboard. This partial method honors your rights to the extent permitted by Italian regulations.
How is my data handled if I choose permanent self‑exclusion?
Upon enrolling in permanent self‑exclusion, your identity information is transferred to a specialized exclusion register that remains active indefinitely under strictly controlled access. That’s a legal requirement built to prevent you from opening new accounts. Your gameplay and transaction history, on the other hand, still follow the standard retention schedules and get deleted once those periods run out. The self‑exclusion record is cut off from all marketing and operational systems, so it serves only the protective function it was collected for. You will not receive any promotional messages.
How is data from dormant accounts managed?
An account becomes inactive after twelve straight months with no login. At that stage, we automatically disable marketing communications and transition the account to a dormant status with limited processing. The underlying retention clocks keep ticking based on the original collection dates, not the inactivity date. This implies that tg24.sky.it data from a dormant account is still retained for the complete legal period relevant to its category and subsequently erased following our standard protocols. If you return following a lengthy hiatus, you might have to finish a fresh Know Your Customer assessment to re‑enable your account. Your data dashboard shows the current status at all times.